The Malcom Baldrige National Quality Award
The Malcom Baldrige National Quality Award was created by the 100thÂ United States Congress on August 20, 1987 by Public law 100-107 (Library of Congress, n.d.).Â The award is named for Malcolm Baldrige, the 26thÂ Secretary of Commerce, who served under President Reagan from January 22, 1981 until his accidental death on July 25, 1987 from a rodeo accident in California.Â Secretary Baldrige was well-known for his award-winning managerial accomplishments and contributions to the United States Government.Â During his tenure, Secretary Baldrige reduced the Department of Commerceâ€™s administrative staff by 25% and its annual budget by 30% through process improvements and efficiencies (National Institute of Standards and Technology, 2016).
The Malcom Baldrige National Quality Award is the United Statesâ€™ topmost national level award given to an organization in recognition for their performance excellence.Â This annual award can be presented to as many as 18 organizations across six categories: healthcare, small business, service, manufacturing, education, and nonprofit (National Institute of Standards and Technology, 2017).Â The Baldrige award has four functions.Â First, it encourages United Statesâ€™ companies to advance productivity and quality through acknowledgement of the award without losing their competitive edge via increased profits.Â Second, it recognizes an organizationâ€™s quality improvement accomplishments as a benchmark for other companies to emulate.Â Third, it creates processes and measures to be used by various industry categories in assessing their own quality improvement initiates.Â Fourth, it specifies procedures and benchmarks for other United Statesâ€™ organizations who wish to cultivate a change in their organizational behavior and norms by providing detailed information on how other organizations achieved this transformation (Evans, 2017, p. 62).
Criteria for Performance Excellence
The Baldrige criteria for performance excellence provides a framework or outline that organizations can review and incorporate into their operations to increase efficiencies and effectiveness.Â These criteria are designed to focus an organizationâ€™s efforts on those activities that foster improvements and add to the overall well-being of the organization; shedding those unnecessary actions that detract from performance excellence and waste resources.Â The criteria are structured in a hierarchical layout by categories that address the main area, then continually drill further down to specific areas to concentrate on (Evans, 2017, p. 66).
This framework is made up of seven categories of criteria to help achieve performance excellence: leadership, strategy, customers, measurement, workforce, operations, and results (American Society for Quality, 2018).
1. Leadership category: This category examines the criticality of leadership, how positively the leadership affects the organization, and how the organizations interacts within its surrounding communities.
2. Strategy category: This category addresses how the organization develops long- terms plans, postures its resources in support of those plans, and lays out the necessary sequential actions to execute the plans.
3. Customerâ€™s category: This category identifies how the organization interacts with its customers to create partnerships and foster long-lasting relationship where all parties involved have a vested interest in their community culture.
4. Measurement, analysis, and knowledge management category: This category reveals how well the organization uses data, analysis, and feedback to support key operations, processes, and decisions.
5. Workforce category: This category provides insight into how the organization employs, develops, compensates, empowers, protects, organizes and structures its workforce.
6. Operations category: This category examines how key processes and procedures are designed, managed, and reviewed to ensure they support the organizationâ€™s core functions.
7. Results category: This category provides details on how well the organization executed its core functions, effectiveness of its strategies and operations, supported its customers, managed its workforce, and how it compares to its industry competition.
Previous Employer Performance Excellence Assessment
I am currently a federal employee and have worked for several federal agencies in the past decade.Â My explorer performance excellence assessment is on my former federal agency employer; I moved to a different federal agency less than a year ago and do not have the longevity with my current agency to provide an accurate assessment.Â The assessment on my former federal employer is based solely only on my personal experiences; no surveys or other instruments were used to gather data for my responses.
My assessment responses are based upon the National Institute of Standards and Technologyâ€™s Baldrige Performance Excellence Program assessment tool entitled â€œAre We Making Progressâ€ (National Institute of Standards and Technology, 2016).Â The assessment tool uses 40 statements to evaluate the seven Baldrige award categories of criteria.Â My assessment for the seven categories are as follows:
1.Â LeadershipÂ category: This category has seven assessment statements and I strongly agree with all seven.Â My previous workplace ensured every member knew the organizationâ€™s mission, vision, goals, and values.Â Leaders at all echelons set the example to abide by and created a positive work environment.Â I felt like a valued employee whose input was sought after and acted upon if warranted.
2.Â StrategyÂ category: This category has five assessment statements and I strongly agree with the first four statements and disagree with the last one.Â My previous workplace asked for strategic inputs, developed long-term plans, and shared the plans with all employees.Â However, the organization was not able to make changes quickly when needed; the locally developed strategic plans were submitted to a higher-headquarters for evaluation and possible implementation.Â This hierarchical process was very slow and seldom resulted in any changes.
3.Â CustomersÂ category: This category has five assessment statements and I strongly agree with all five statements.Â Everyone at my previous workplace knew the customer priority list in the event of multiple tasking were levied on us.Â All employees were assigned a group of customers in which they communicated with on a weekly basis and had fully authority to resolve current and future requirements up to a predetermined threshold.
4.Â Measurement, analysis, and knowledge managementÂ category: This category has five assessment statements and I strongly agree with all five statements. Â My previous work center used a central processing system that tracked everyone assignments, detailed the progress of the requirements in terms of the days and percentages, and provided all the necessary metrics to analyze the entire organizationâ€™s workload.Â Employees could easily identify issues and a means to correct it or expedite a resolution.
5.Â WorkforceÂ category: This category has six assessment statements and I strongly agree with all of them.Â My previous work center had an environment of loyalty and trust.Â People knew they would get recognized for their accomplishments and pulled aside in a private setting when they were not meeting standards.Â Employees were mentored and encouraged to reach beyond their current position.
6.Â OperationsÂ category: This category has four assessment statements and I strongly agree with all of them.Â Everyone was given all the necessary infrastructure, tools, and supplies to meet or exceed their work requirements.Â Employees were only able to improve their work processes with the latitude given to them with the federal rules and regulations governing our processes.
7.Â ResultsÂ category: This category has nine assessment statements and I strongly agree with all of them.Â Federal agencies and their subordinate organizations have a lot of laws and regulations they must follow that private organization do not have to follow or they are able to modify.Â My previous organization was a high-performing organization given the parameters in which it had to operate; it had good leadership, the proper organizational structure, and the correct mix of employees and skill sets to accomplish their mission and goals.
Additionally, my previous organization has been continuously recognized as one of the premier units within our agency for its dedication to the mission, high performance ratings, and customer feedback.Â In regards to the question posed by the Baldrige Performance Excellence Program assessment tool â€œAre We Making Progressâ€, I conclude that my previous organization is definitely making progress.
Get Professional Assignment Help Cheaply
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Why Choose Our Academic Writing Service?
- Plagiarism free papers
- Timely delivery
- Any deadline
- Skilled, Experienced Native English Writers
- Subject-relevant academic writer
- Adherence to paper instructions
- Ability to tackle bulk assignments
- Reasonable prices
- 24/7 Customer Support
- Get superb grades consistently
Online Academic Help With Different Subjects
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
What discipline/subjects do you deal in?
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Are your writers competent enough to handle my paper?
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
What if I don’t like the paper?
There is a very low likelihood that you won’t like the paper.
- When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
- We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.
In the event that you don’t like your paper:
- The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
- We will have a different writer write the paper from scratch.
- Last resort, if the above does not work, we will refund your money.
Will the professor find out I didn’t write the paper myself?
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
What if the paper is plagiarized?
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
When will I get my paper?
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
Will anyone find out that I used your services?
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
How our Assignment Help Service Works
1. Place an order
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
2. Pay for the order
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
3. Track the progress
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
4. Download the paper
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.
PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET A PERFECT SCORE!!!